Myposte by PlusConcept — Terms and Conditions
Last updated: [March, 15 2026]
Company: Plusconcept Pte. Ltd.
Service Address: 387 Joo Chiat Road #02-11, Singapore 427623
Website: www.plusconcept.space
Contact: hello@plusconcept.space
These Terms and Conditions (“Terms”) govern the use of Myposte by PlusConcept, including our mailbox, virtual address, mail notification, scanning, forwarding, storage, parcel handling, cheque deposit support and related services. By subscribing to or using our Service, you agree to be bound by these Terms.
These Terms are intended to explain clearly what we provide, what we do not provide, where our responsibility begins and ends, and what responsibilities you have as a customer.
1. Definitions
In these Terms:
Account means the customer account or subscription created for you to access and use the Service.
Company, we, us, or our means Plusconcept Pte. Ltd., operating the Myposte by PlusConcept service.
Customer, you, or your means the individual, business, company, entity, representative, account holder or authorised user using the Service.
Mailbox means the physical or virtual mailbox, customer identifier, unit reference, mailbox number or service profile assigned to you by us.
Service means the Myposte by PlusConcept mail handling, virtual address, mailbox, digital notification, scanning, forwarding, storage, parcel handling, cheque deposit support and related services provided by the Company.
Service Address means the address provided to you for use with your active Myposte subscription.
Subscription means the paid service plan selected by you, including any monthly, annual, promotional, trial, legacy or customised plan.
Mail means letters, envelopes, documents, registered mail, ordinary mail and similar postal items.
Parcel means packages, courier deliveries, boxes, bulky items, merchandise or other physical deliveries that are not standard letter mail.
Centre means our operating location or premises where mail and parcels are received, processed and stored.
Action Request means an instruction from you to scan, open, forward, hold, collect, shred, discard, deposit or otherwise process an item.
2. Acceptance of Terms
By accessing our website, subscribing to a plan, using the Service, directing mail or parcels to our address, or requesting us to handle any item on your behalf, you confirm that you have read, understood and accepted these Terms.
If you do not agree to these Terms, you must not use the Service.
You must be at least 18 years old to subscribe to or use the Service.
Use of the Service is also subject to our Privacy Policy and any plan-specific service descriptions, pricing tables, onboarding instructions, operational notices or written service communications issued by us.
3. Nature of the Service
Myposte is a mailbox and mail handling service. Depending on your selected plan, we may provide some or all of the following:
use of a mailing address;
assignment of a mailbox number or customer identifier;
receipt of standard mail;
notification of received mail or parcels;
exterior envelope or parcel photo notification;
mail opening and content scanning upon request;
temporary storage of received items;
forwarding of mail or parcels upon request;
shredding, recycling or disposal upon request;
self-collection arrangements;
limited parcel receiving for eligible plans and approved item types;
cheque deposit support where available and separately requested.
The Service is not a general warehousing, fulfilment, freight forwarding, commercial parcel forwarding, personal residence, immigration address, or unrestricted storage service.
4. Service Address and Location
Our current operating address is:
Myposte by PlusConcept
387 Joo Chiat Road #02-11
Singapore 427623
You must use the exact address format and mailbox identifier provided by us. Failure to include your correct name, company name, mailbox number or customer identifier may result in delays, misidentification, rejection, return to sender, or inability to process the item.
We may change the Service Address, operating location, collection procedure or processing location from time to time for operational, commercial, lease, compliance or security reasons. A location change does not entitle you to a refund, provided that we continue to make a substantially similar mailbox or address service available to you.
You are responsible for updating your senders, banks, service providers, government records, suppliers, online platforms and other relevant parties if the address or mailbox details change.
5. Account Registration and Customer Information
You agree to provide accurate, complete and current information when registering and throughout your use of the Service.
We may request identification documents, business registration documents, authorisation letters, proof of ownership, proof of authority, contact details or other verification information before activating or continuing your Service.
We may refuse, suspend or terminate service if:
your information is incomplete, inaccurate or outdated;
we cannot verify your identity or authority;
your use appears suspicious, unlawful, misleading or inconsistent with the purpose of the Service;
you fail to provide requested documents or clarifications;
continued service may create legal, operational, reputational or security risk for us.
You are responsible for keeping your login details, email account, payment details and communication channels secure.
6. Proper Address Use
You must use the exact address format given to you by us. You must not modify, shorten, misrepresent or omit important parts of the address or mailbox identifier.
We are not responsible for mail or parcels that are delayed, returned, rejected, misdirected, lost or unidentifiable because of an incorrect or incomplete address format.
You must not represent the address as:
your residential address;
your immigration or ICA address;
your personal place of residence;
a location where you physically live;
a staffed office occupied by you, unless such use is expressly approved in writing;
an address for purposes not supported by your plan.
Unless expressly agreed in writing, the address may not be used for ICA registration, residential registration, official residence declaration or any purpose requiring an actual place of residence.
7. Business and ACRA Use
Certain Myposte plans may allow use of the address as a business mailing address or registered office address for eligible Singapore entities, subject to approval, plan selection, payment status and applicable law.
Each plan is for one individual, company, business entity or approved user profile only, unless otherwise agreed in writing.
You must not use one plan for multiple unrelated companies, businesses, individuals, brands, entities, online shops or trading names without our written approval.
You are responsible for ensuring that your use of the address complies with ACRA, IRAS, banks, licensing bodies, professional regulators, platform providers and any other relevant authority or third party.
We do not provide legal, tax, accounting, immigration, licensing or compliance advice. You should consult qualified advisers where needed.
8. Plan Usage, Fair Use and Service Limits
Your Service is subject to the usage limits, allowances, inclusions and purpose of your selected plan.
Plans may differ in relation to:
number of users or entities;
number of incoming mail items;
scan allowances;
storage period;
parcel acceptance;
forwarding support;
collection options;
administrative support;
response times;
additional charges.
The Service is designed for reasonable mail and mailbox usage. It is not intended for high-volume parcel operations, e-commerce fulfilment, bulk returns handling, inventory storage, high-frequency courier receiving, or extensive investigation and administrative work unless expressly agreed under a suitable plan.
We may determine, at our reasonable discretion, that usage is excessive, outside the intended plan scope, operationally burdensome, or inconsistent with the plan selected. In such cases, we may:
request that you upgrade to a suitable plan;
charge additional handling, storage, admin or processing fees;
restrict certain services;
reject items;
require faster collection;
suspend service;
terminate the account.
Goodwill assistance provided by us does not create an obligation to continue providing support outside the normal scope of your plan.
9. Mail Receipt and Point of Acceptance
Our responsibility begins only when an item is physically received by our authorised staff or accepted into our controlled premises and can be reasonably identified as belonging to your active account.
We are not responsible for items that:
are claimed as delivered by a courier, sender, seller or tracking system but were not physically handed to or received by our authorised staff;
are delivered to a building reception, neighbouring unit, public area, letterbox, lobby, guardhouse, courier drop-off point or third party outside our control;
are delivered outside our operating procedures or outside accepted delivery times;
are misaddressed, incomplete, unidentified or addressed without the required mailbox identifier;
are lost, stolen, damaged, delayed or misdelivered before reaching our point of acceptance;
are handled by postal operators, couriers, building management, security, reception, third-party contractors or other parties before reaching us.
We will take reasonable care of items that we have physically received and identified. However, postal and courier tracking information alone does not prove that an item was accepted by us.
10. Acceptable Mail and Parcels
We generally accept standard letters and ordinary mail addressed correctly to active customers.
Parcel acceptance depends on your plan, item type, size, weight, available storage space, delivery method and prior arrangement.
Unless otherwise agreed, our Service is primarily for normal mail and occasional small parcels only. Occasional small parcels may be accepted where suitable, but the Service is not a commercial parcel receiving, fulfilment or storage service.
Large, heavy, bulky, fragile, high-value, perishable, temperature-sensitive or unusual items require prior approval. We reserve the right to reject, refuse, return, delay acceptance of, or require immediate collection of such items.
We may require you to collect parcels within a specified timeframe. Collection times and procedures may differ from standard mail collection and may depend on staff availability, operating hours, storage conditions and the nature of the item.
11. Unacceptable and Prohibited Items
You must not use the Service to receive, store, forward, process or facilitate any unlawful, restricted, unsafe, fraudulent or prohibited item.
Unacceptable items include, without limitation:
illegal goods or substances;
weapons or weapon parts;
explosives, ammunition or hazardous materials;
flammable, toxic, corrosive or dangerous goods;
live animals or biological materials;
perishable food or temperature-sensitive goods;
items emitting odour, leakage or contamination;
counterfeit goods;
stolen goods;
cash, currency, bearer instruments, gift cards or negotiable instruments, unless expressly accepted at your sole risk;
items requiring licences, permits or special handling;
any item prohibited by Singapore law, postal rules, courier rules or international transport regulations.
We may refuse, quarantine, return, dispose of, report or surrender any item that we believe may be unlawful, unsafe, prohibited, suspicious or unsuitable for the Service.
You are responsible for all costs, claims, penalties, fines, losses and consequences arising from prohibited or improper items sent to our address.
12. Mail Notification and Identification
We may notify you when mail or parcels are received, typically by email and/or other available communication methods.
Notification may include an exterior image, envelope scan, parcel photo, sender information, item description or other identifying details where available.
We rely on the name, company name, mailbox number, customer identifier and address details printed on the item. If an item cannot be clearly matched to your account, we may open the item for identification, place it on hold, ask for clarification, reject it, return it, or treat it as unidentified mail.
We reserve the right to open mail or parcels where reasonably necessary for identification, security, compliance, operational processing or suspected misuse.
13. Action Requests
Action Requests must be submitted through the communication method specified by us, usually by replying to our mail notification email or using the approved process provided.
To avoid errors, verbal requests, informal chat messages, unclear WhatsApp messages, third-party instructions or incomplete instructions may not be accepted or guaranteed.
You are responsible for providing clear, complete and timely instructions.
We are not responsible for delays, missed actions, incorrect processing or additional costs caused by unclear, late, incomplete, contradictory or unauthorised instructions.
14. Mail Opening and Scanning
You authorise us to photograph or scan the exterior of mail and parcels received for your account.
You further authorise us to open and scan the contents of mail when you request a content scan or when opening is reasonably necessary for identification, compliance or security purposes.
Scanning may be subject to additional fees, plan limits and operational availability.
We may refuse to scan items that are excessive, unsuitable, fragile, bound, bulky, confidential beyond reasonable handling, difficult to process, legally sensitive, unsafe, or outside the normal scope of the Service.
Items generally not suitable for scanning include, without limitation:
books;
magazines;
catalogues;
brochures;
thick bundles;
bound documents;
unusually large document sets;
items requiring destructive opening;
items where scanning may damage the document.
We do not guarantee that scans will be suitable for legal, evidential, archival, regulatory or official submission purposes.
15. Forwarding, Courier and Redirection
Upon your request and subject to payment of applicable fees, we may forward mail or parcels to the address you provide.
Forwarding is carried out through third-party postal, courier or delivery providers. Once an item is handed to a postal operator, courier, delivery service or other third party, the item is outside our physical control.
We are not responsible for loss, delay, damage, customs issues, failed delivery, incorrect delivery, tracking errors, courier disputes, postal delays or return issues after an item has been handed to a third-party carrier or delivery provider.
You are responsible for providing a complete and correct forwarding address, recipient name, telephone number, delivery instructions and any customs or declaration information required.
Forwarding fees, postage, courier fees, handling fees, packing materials, administrative charges and related taxes may be charged to you.
Certain items may not be forwardable because of size, weight, destination, courier rules, postal restrictions, customs rules, safety rules or our operational policies.
16. Self-Collection
Where your plan allows self-collection, you may collect eligible items during available collection times and according to our collection procedure.
We may require appointment booking, prior notice, identity verification, collection confirmation, signature, authorisation letter or other checks before releasing items.
If another person collects on your behalf, you must provide written authorisation in advance. We may refuse release if we are not satisfied with the authorisation or identity of the collector.
17. Storage Periods and Uncollected Items
Mail and parcels will be stored according to your plan allowance or any written notice given by us.
You are responsible for requesting scanning, forwarding, collection, shredding, disposal or other action before the storage period expires.
We may charge storage fees for items kept beyond the included storage period.
If items remain uncollected, unpaid, unidentified, unclaimed or without instructions after the applicable storage period, we may, at our discretion:
continue storage subject to additional fees;
return the item to sender;
discard, recycle or shred the item;
dispose of the item securely;
treat the item as abandoned.
We are not liable for items destroyed, discarded, returned or disposed of after the storage period has expired or after reasonable notice has been given.
18. Cash, Cheques, Gift Cards and Valuables
You should not send cash, currency, gift cards, prepaid cards, bearer instruments, jewellery, precious items, high-value goods or sensitive valuables to the Service Address.
If such items are sent, they are sent entirely at your risk.
We are not responsible for loss, shortage, miscount, suspected tampering, discrepancy, balance issue, value reduction or unauthorised use relating to cash, cards, cheques, valuables or negotiable instruments sent through the mail.
19. Cheque Deposit Support
Where available and separately requested, we may provide limited cheque deposit support as an administrative convenience.
You represent and warrant that:
you are the rightful payee, authorised signer or authorised account holder;
you have full authority to instruct us to handle the cheque;
the cheque is genuine, properly issued and lawfully payable to you or your entity;
the bank account details you provide are accurate;
your request complies with all applicable laws, banking rules and authorisation requirements.
We may rely on the bank, account number, payee details and instructions provided by you. We are not responsible for incorrect deposits, rejection, delay, bank error, clearing issues, account mismatch or loss resulting from inaccurate or incomplete instructions.
You must review all deposit confirmations and notify us of any discrepancy within seven days. If you do not notify us within that period, the transaction will be treated as accepted by you.
Our liability for cheque deposit support is limited to direct loss caused by our proven gross negligence while the cheque is within our control and within the applicable storage period. In any event, our liability is limited to the lower of the replacement cost of the cheque or SGD 25, unless otherwise required by law.
20. Fees, Billing and Payment
You agree to pay all subscription fees, usage fees, handling fees, scanning fees, forwarding fees, storage fees, parcel fees, administrative fees, courier fees, taxes and other charges applicable to your plan and requests.
Subscription fees are billed in advance on a recurring basis, depending on the plan selected.
By providing a payment method, you authorise us and our payment provider to charge your payment method for recurring subscription fees and any authorised or applicable additional charges.
If payment fails, we may:
attempt to charge the payment method again;
send payment reminders;
issue an invoice;
suspend your account;
stop processing Action Requests;
withhold forwarding or release of items until payment is made;
terminate the Service.
You are responsible for keeping your payment method valid and up to date.
21. Subscription Cancellation and Refunds
You may cancel your subscription by using the available account process or by contacting us in writing.
Unless otherwise stated, cancellation stops future renewal but does not automatically refund the current billing period.
Paid subscription fees are non-refundable except where required by law or where we approve a refund at our sole discretion.
Where we offer a seven-day cancellation refund, it applies only to eligible subscription fees and only if requested within seven days of payment. Additional usage fees, handling fees, forwarding fees, scanning fees, administrative fees and third-party costs are generally non-refundable once incurred.
After cancellation, your Service continues until the end of the paid subscription period unless terminated earlier under these Terms.
22. Free Trials and Promotions
We may offer free trials, discounts, introductory plans, promotional periods or special offers at our discretion.
We may modify, withdraw, limit or cancel promotional offers at any time unless otherwise required by law.
Promotional pricing may apply only for the stated period and may convert to standard pricing thereafter.
23. Price and Service Changes
We may change our pricing, plan structure, inclusions, fees, operating procedures, address format, service features or service availability from time to time.
Where reasonably practical, we will provide notice of material changes. Continued use of the Service after changes take effect constitutes acceptance of the updated pricing, plan or Terms.
If you do not agree to a change, you must cancel your Service before the change takes effect.
24. Suspended, Cancelled or Terminated Accounts
We may suspend or terminate your account immediately, with or without notice, if:
you breach these Terms;
you fail to pay fees when due;
your payment method fails repeatedly;
you provide false, incomplete or misleading information;
we cannot verify your identity, authority or business details;
you use the Service for unlawful, illegitimate, fraudulent or suspicious purposes;
you receive prohibited or unsafe items;
your usage is excessive or outside the intended plan scope;
your account remains suspended for more than 30 days;
you abuse, threaten, harass or behave offensively toward our staff, representatives or partners;
we receive a request, notice or order from law enforcement, a regulator, court, government agency, postal operator, courier or relevant authority;
continued service creates legal, operational, security, reputational or financial risk;
the Service or part of the Service is discontinued or materially modified.
Upon cancellation or termination, we may:
close or restrict your account;
stop accepting new mail or parcels;
return new items to sender;
refuse courier deliveries;
cancel pending Action Requests;
require immediate collection or forwarding of stored items;
retain items for a limited period subject to payment of outstanding fees;
discard, shred, recycle, return or dispose of items after the applicable period;
charge outstanding fees before releasing or forwarding items.
You must make forwarding, collection or disposal arrangements before your account ends.
25. Abandoned Mail and Parcels
Items may be treated as abandoned if:
your account is cancelled, suspended or terminated;
you fail to pay outstanding fees;
you fail to provide instructions;
you fail to collect or forward items within the applicable storage period;
we cannot identify the rightful customer;
you do not respond to reasonable communications;
items remain at our premises after the account has ended.
Abandoned items may be returned, discarded, shredded, recycled, disposed of or otherwise handled at our discretion. You remain responsible for any costs incurred.
26. Unlawful, Fraudulent or Abusive Use
You must not use the Service for any unlawful, illegitimate, fraudulent, misleading, harmful or abusive purpose.
This includes, without limitation:
scams, fraud or deceptive business practices;
receiving stolen or illegally obtained goods;
misrepresenting your identity or location;
using the address for businesses or activities you are not authorised to operate;
receiving goods under false names;
evading law enforcement, regulators, creditors, banks or authorities;
violating postal, courier, customs, tax, corporate, immigration or consumer protection rules;
harassing, threatening or abusing our staff or representatives.
We may inspect, hold, refuse, suspend, terminate, disclose information, cooperate with authorities or take other action where we reasonably suspect misuse, fraud, illegal activity, safety risk or breach of these Terms.
We may charge administrative fees, investigation fees, handling fees, penalties or recovery costs for misuse, excessive support, prohibited items, abandoned items, false information or conduct that causes cost, risk or disruption to us. Such charges may include, where appropriate, administrative fees of SGD 500 to SGD 1,000, in addition to any legal, regulatory, courier, storage, disposal or third-party costs.
27. Third-Party Services and External Providers
The Service may involve third parties such as payment processors, postal operators, couriers, software providers, banks, cloud systems, scanning tools, communication platforms, building management, contractors and other service providers.
We are not responsible for the acts, omissions, delays, failures, outages, errors, charges or policies of third-party providers.
Your use of third-party services may also be subject to their own terms, conditions, fees and limitations.
28. Website and Digital Access
Our website, forms, account pages, payment links, email notifications, software tools or digital processes may be updated, interrupted, unavailable or changed from time to time.
We do not guarantee that the website or digital elements of the Service will be uninterrupted, error-free, secure, compatible with all devices or available at all times.
You are responsible for ensuring that you can receive our emails and notifications. We are not responsible for missed communications caused by spam filters, blocked email addresses, incorrect contact details, email provider issues or failure to monitor your inbox.
29. Privacy and Data Handling
We may collect, store and process personal information, business information, identification documents, contact details, mail images, scanned documents, payment information and service communications as necessary to provide and administer the Service.
We may disclose information where necessary to:
provide the Service;
process payments;
arrange forwarding or delivery;
verify identity;
comply with law;
respond to lawful requests from authorities;
investigate misuse, fraud, security issues or prohibited conduct;
protect our rights, customers, staff, premises and operations.
Please refer to our Privacy Policy for further information.
30. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive or exemplary losses, including loss of profits, loss of business, loss of opportunity, loss of data, reputational damage, business interruption, emotional distress, inconvenience, third-party claims or loss arising from delay, non-delivery, misdelivery, scanning, forwarding, storage, account suspension or inability to use the Service.
Our total liability for any claim arising from or relating to the Service is limited to the amount paid by you for the affected Service during the one month immediately before the event giving rise to the claim, or SGD 100, whichever is lower, unless otherwise required by law.
We are not liable for loss, delay, damage or non-receipt caused by:
postal operators;
couriers;
delivery providers;
sellers or senders;
building management;
reception, guardhouse or third-party drop-off points;
incorrect addressing;
incomplete customer information;
customer delay or failure to respond;
force majeure events;
government action;
customs or regulatory action;
items not physically accepted by our authorised staff;
events outside our reasonable control.
Nothing in these Terms limits liability where such limitation is not permitted by applicable law.
31. Warranty Disclaimer
The Service is provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, error-free operation, security, accuracy, reliability or suitability for your intended use.
We do not guarantee that:
every item sent to the address will be received by us;
postal or courier tracking information will be accurate;
third-party deliveries will be successful;
scans will meet official or evidential requirements;
forwarding will be completed within a particular timeframe;
all items will be accepted;
the Service will meet every customer requirement.
32. Indemnity
You agree to indemnify and hold harmless the Company, its directors, officers, employees, contractors, partners and representatives from any claims, losses, liabilities, damages, penalties, costs and expenses arising from:
your use or misuse of the Service;
breach of these Terms;
unlawful, fraudulent or improper use of the address;
prohibited or unsafe items;
inaccurate information or instructions provided by you;
claims by senders, recipients, authorities, banks, couriers, postal operators or third parties;
your failure to comply with laws, regulations, postal rules, courier rules or platform requirements;
your failure to collect, forward or dispose of items in time.
33. Force Majeure
We are not responsible for delay, failure, interruption, loss or damage caused by events beyond our reasonable control, including acts of God, fire, flood, power failure, internet outage, system outage, epidemic, pandemic, labour dispute, building access restrictions, courier disruption, postal disruption, government action, legal restriction, civil unrest, war, terrorism, natural disaster or other events outside our control.
34. Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore.
If you have a concern or dispute, you agree to first contact us in writing at hello@plusconcept.space and allow us a reasonable opportunity to review and resolve the matter informally.
If the matter cannot be resolved informally, the courts of Singapore shall have jurisdiction, unless otherwise required by applicable law.
35. Changes to These Terms
We may update, modify or replace these Terms from time to time.
The latest version will be made available on our website or communicated through other reasonable means.
Continued use of the Service after updated Terms take effect means you accept the updated Terms.
36. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.
The invalid or unenforceable provision will be interpreted or replaced in a way that most closely reflects the original purpose, to the extent permitted by law.
37. Waiver
Failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
A waiver of one breach does not constitute a waiver of any later breach.
38. Translation
If these Terms are translated into another language, the English version shall prevail in the event of inconsistency or dispute.
39. Contact Us
For questions about these Terms, please contact:
Myposte by PlusConcept
Plusconcept Pte. Ltd.
387 Joo Chiat Road #02-11
Singapore 427623
Email: hello@plusconcept.space
Practical Customer Summary
This summary is provided for convenience only. The full Terms above apply.
We receive and manage mail for active customers according to their plan.
You must use the exact address and mailbox identifier we provide.
Our responsibility begins only when an item is physically received by our authorised staff or accepted into our controlled premises.
We are not responsible for items lost, misdelivered or mishandled before they reach us or after they are handed to a postal or courier provider.
Standard mail is included according to your plan. Parcels are limited, especially large or frequent parcels.
The Service is not a warehouse, fulfilment centre, freight forwarding service or residential address.
Scans, forwarding, storage and special handling may incur extra fees.
Prohibited, illegal, unsafe or suspicious items may be refused, reported, returned or disposed of.
Plans are subject to fair use and may not be used beyond their intended scope.
We may suspend or terminate accounts for non-payment, misuse, abusive behaviour, excessive usage or legal/compliance concerns.