WE ARE HERE FOR YOU

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#MYPOSTE #POSTEBOX #ANYTIME MAILBOX #PLUSCONCEPT
Use our QUICK FEEDBACK button for all requests, isssues, suggestions, you might have. DO CHECK THE FAQ BELOW


QUICK LINKS

Connect to your account and the MyPoste Platform

Plan upgrade, downgrade, cancelation request.


QUICK ANSWERS

ID VERIFICATION SUPPORTING DOCUMENTS


If you are requested to upload supporing documents for verification, please upload any two photo IDs (IC, NRIC, EP, DRIVERS LICENCE, PASSPORT etc and/or a business registration or profile).

The system verification could take 1-2 business days, however if you have an urgent need for the address contact us for immediate use.


ADDRESS


Receive you MYPOSTE Mail under this address. XXX being your mailbox code.


ACCESS

Manage all your mails, action requests and billing details here via the MYPOSTE ONLINE INTERFACE


PICK-UP
MAIL PICK UP HOURS
If you like to self-collect at our location, please note the following hours

Monday - Friday 10am - 6pm

16 Purvis Street #02-00 Singapore 188595

For earlier or later pick-ups please advise us via email on leaving your items on our Pick-up storage in advance or before 4pm.

Your mails are ready to be picked up from our mail board or mailboxes at 16 Purvis Street. You can pick up mails during our office hours - ~10am-6pm.

Earlier or late pick-ups can be arranged at our mail pick-up location just outside the office door but inside the building, which should be assessable until 9pm at least and on weekends. The outside shelf can also be used if requested in time.

As our location is also a secure co-working space - we will be able to help you with access as long someone is present or by calling the number stated at the door. Do give us a buzz or message if you want to arrange pick-up. Of course you can request to have the mails forwarded to you - the forwarding fee applies only per forwarding not per letter.


PLANS AND FEES
You can find all plans and fees on our
MYPOSTE PRICE PLAN PAGE.

Recycling FREE , Shredding FREE , Volume S$0.30 /additional letter, Scans S$ 0.70/additional scan, Scan Pages S$ 0.30/additional pages scan, Forwarding handling fee from S$ 0 - S$ 0.50 according per plan + postage. We lowered the handling fee. The handling fee applies per item. Where it is feasible we bundle mails together to reduce the postage. Cheque deposit from S$ 0 - S$ 5.80,


PARCELS & PACKAGES
We are mainly a mail service provider. Please note we can't do redistribution or fullfillment unless there is an individual agreement. Parcel forwarding is mainly for individual cases and subject to a surcharge.


CHEQUE DEPOSIT
If you request a cheque deposit with us for the first time. Do drop us a message after requesting and let us know, the below details to deposit your cheque:

Your Bank
Your Bank Account Number


We will add them to your profile for the next deposits unless you instruct us otherwise.

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MAIL MANAGEMENT

You will receive email notifications through our MYPOSTE | ANYTIME system as soon as you receive mail. After you log in you can choose your actions related to your mail. If you download our apps you can receive mail notifications and manage your mails on the go.

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Download Apps here


IDENTIFICATION

DID YOU REGISTER ALL YOUR NAMES?

Every company is required to have its own account with us. As you sign-up with your name and company you as a company director/owner will be linked an identifiable. To identify other company related mails to other directors with the company, please notify us about their names so we can add them and identify them

(NOTE: THIS APPLIES TO COMPANY RELATED MAILS ONLY. If you use your 3 digital mailbox number we can still identify the account).

If you like us to put other directors on the account for identification please drop us an email to notify us of their names.

 

COURIERS & DELIVERIES
Being mainly a mail service provider, are are also happen to accept courier deliveries. Couriers and delieveries are genearlly able to reach us during our core business hours. During lunch ours or in case we are out couriers are requested to follow the instructions provided at our location and make sure they try to reach us. We cannot control the couriers schedules, timings and effort to deliver.

In case there is a missed delivery please kindly arrange redelivery - if the courier leaves a note we will scan it into your mailbox to support.


SIGN-UP VERIFICATION DOCUMENTS
Please note that documents required for sign-up are:
Two photo ID documents (ID, Passport, Drivers licence etc) and/or a business ceritificate/profile/registration


Please note that verification could take around 2 business dates. However if you have an urgent need you may let us know and use the address already.